RI Privacy Code
Effective Date: March 24, 2025
1. Purpose
Personal information plays an integral part in the services that Response Innovations Corp. (RI) provides, and as such we have a heightened awareness of its importance, its use and its protection. We at RI are committed to respect and protect personal information supplied to us by our clients.
RI hereby acknowledges that it has a formal Privacy Code (the “Code”) on the collection, use and disclosure of personal information. The Code applies to records, including Personal Information that are collected, used or disclosed by RI in the course of doing business.
Personal information plays an integral part in the services that Response Innovations Corp. (RI) provides, and as such we have a heightened awareness of its importance, its use and its protection. We at RI are committed to respect and protect personal information supplied to us by our clients.
RI hereby acknowledges that it has a formal Privacy Code (the “Code”) on the collection, use and disclosure of personal information. The Code applies to records, including Personal Information that are collected, used or disclosed by RI in the course of doing business.
2. Definitions
Personal Identifiable Information (PII) means any information about a recognizable individual that is recorded in any form.
Personal Identifiable Information (PII) means any information about a recognizable individual that is recorded in any form.
3. Policy Statement
Our Code is governed by the Federal government’s Personal Information Protection and Electronic Documents Act (PIPEDA), and we abide by the 10 fair information principles that create the foundation of PIPEDA.
Our Code is governed by the Federal government’s Personal Information Protection and Electronic Documents Act (PIPEDA), and we abide by the 10 fair information principles that create the foundation of PIPEDA.
- Accountability
- Identifying Purposes
- Consent
- Limiting Collection
- Limiting Use, Disclosure and Retention
- Accuracy
- Safeguards
- Openness
- Individual Access
- Challenging Compliance
RI is also a member of, and as such follows the privacy code and guidelines of, the Canadian Marketing Association.
3.1. Information Collection & Usage
We will limit the information we collect directly from you to what we need for specific purposes, and we will use it only for those purposes. We will obtain your express consent if we wish to use your information for any other purpose.
We may use a variety of technologies that automatically or passively collect information about how you interact with our websites and electronic communications (“Usage Information”).
Usage Information may include:
We will limit the information we collect directly from you to what we need for specific purposes, and we will use it only for those purposes. We will obtain your express consent if we wish to use your information for any other purpose.
We may use a variety of technologies that automatically or passively collect information about how you interact with our websites and electronic communications (“Usage Information”).
Usage Information may include:
As a marketing service provider, RI may also have access to your personal and other information, including that supplied to us by our clients. We employ the same principles of limiting access to the minimal information required to provide services to our clients, with the appropriate consent and in accordance with applicable laws/regulations.
3.2. Information Sharing
We may share PII about you, and other information collected about you for everyday business purposes, including:
We may share PII about you, and other information collected about you for everyday business purposes, including:
We may share your customer information with your designated service providers for business purposes that you have approved.
3.3. Information Protection
We are committed to maintaining the security of your information, including that supplied to us by our clients. We use reasonable organizational, technical, and administrative measures designed to protect your information within our organization. We also seek to use third-party service providers capable of protecting the information they maintain or process for us. We have also taken steps to avoid accidental loss or destruction of, or damage to, your personal information.
We are committed to maintaining the security of your information, including that supplied to us by our clients. We use reasonable organizational, technical, and administrative measures designed to protect your information within our organization. We also seek to use third-party service providers capable of protecting the information they maintain or process for us. We have also taken steps to avoid accidental loss or destruction of, or damage to, your personal information.
3.4. Retention of Information
We will retain your information, including that supplied to us by our clients, only for the time it is required to fulfill legal or business purposes.
We will retain your information, including that supplied to us by our clients, only for the time it is required to fulfill legal or business purposes.
3.5. Information Access
You may review, correct, or update your information by contacting us. We may retain backup copies of your information for as long as necessary to assist with any legal obligations, resolve disputes, and enforce our agreements.
As a marketing service provider, we may also process your information supplied to us by one of our clients. If your Personal Information has been submitted to us by our client and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the client directly.
You may review, correct, or update your information by contacting us. We may retain backup copies of your information for as long as necessary to assist with any legal obligations, resolve disputes, and enforce our agreements.
As a marketing service provider, we may also process your information supplied to us by one of our clients. If your Personal Information has been submitted to us by our client and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the client directly.
3.6. Destruction of Personal Information and Records
Any records that are retained for historical research or permanent preservation must be made anonymous. For all records that have fulfilled the purpose for which they are collected and are not to be further retained, the record will be destroyed in a manner that is appropriate given its medium.
Any records that are retained for historical research or permanent preservation must be made anonymous. For all records that have fulfilled the purpose for which they are collected and are not to be further retained, the record will be destroyed in a manner that is appropriate given its medium.
4. Exclusions: Social Media and third-party hosting platforms
RI uses third party services such as for its social media presence and newsletter subscription. These services are provided by separate entities. Users who choose to interact with RI via these channels should be familiar with the terms of service and privacy policies of these services.
RI uses third party services such as for its social media presence and newsletter subscription. These services are provided by separate entities. Users who choose to interact with RI via these channels should be familiar with the terms of service and privacy policies of these services.
5. Accountability
Response Innovations Corp. RI has appointed a Privacy Officer whose contact information is listed below. RI continues to evolve and improve its privacy policies as well as train all staff about the importance of protecting personal information and its legal obligations under PIPEDA.
Response Innovations Corp. RI has appointed a Privacy Officer whose contact information is listed below. RI continues to evolve and improve its privacy policies as well as train all staff about the importance of protecting personal information and its legal obligations under PIPEDA.
Rachel Gillespie
Privacy Officer
137 George Street, Toronto, ON
M5A 2M6
Privacy Officer
137 George Street, Toronto, ON
M5A 2M6
(416) 368-6211
rgillespie@responseinnovations.com
rgillespie@responseinnovations.com
6. Review
This policy will be reviewed regularly and updated to align with evolving industry standards, regulatory requirements, and best practices to ensure its continued relevance and effectiveness.
This policy will be reviewed regularly and updated to align with evolving industry standards, regulatory requirements, and best practices to ensure its continued relevance and effectiveness.
7. Review Log